KnowledgeBase
- Logging into the Control Panel
- Domain Names
- Listing, Searching and Managing Orders
- Changing Name Servers of a Domain Name
- Managing Whois or Contact Details of Domain Names
- Modifying the Whois (Contact Details) of Domain Names
- Modifying the Whois / Contact Details (except the Ownership Identity) of a .EU Domain Name
- Modifying the Whois / Contact Details of a .UK Domain Name
- Modifying the Ownership Identity of a .EU Domain Name / Moving a .EU Domain Name to Another Customer
- Modifying the Whois / Contact Details of a .RU Domain Name
- Managing Contacts from within the Customer Control Panel
- Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
- Resellers: Branding .COM, .NET Domain Names Web-based and Port 43 Whois Lookup Results
- Checking the Whois for a Domain Name
- Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
- Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
- Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
- Transferring a Domain Name
- Confirming if a Domain Name can be Transferred
- Transferring a Domain Name from Another Registrar to Solutions 2 IT
- Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
- Transferring your Domain Name
- Transferring a .EU Domain Name
- Transferring a .UK Domain Name
- Transferring a .RU Domain Name
- Bulk Transfer
- Cancelling a Domain Name Transfer
- Important - Domain Name Transfer Caveats
- Transferring a Domain Name from Solutions 2 IT to Another Registrar
- Domain Name Transfer Caveats
- Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
- Registering, Renewing, Transferring and Managing Domain Names in Bulk
- Enabling Mobile Device Compatibility for your .COM, .NET Website
- Enabling Mobile Device Compatibility for any Website
- Deleting a Domain Name
- Protecting/Locking a Domain Name
- Registering and Managing Child Name Servers
- Suspending/Unsuspending a Domain Name
- Moving or Pushing a Domain Name from one Customer Control Panel to another
- Renewing Domain Names
- Domain Name Registration Default Settings
- Viewing Action History
- Restoring a Deleted Domain Name from the Redemption Grace Period
- Domain Name Registration Caveats
- Overview of TLDs (Domain Name Extensions)
- Interpreting Domain Name Check Availability Results
- Interpreting Order Locked In Processing Messages
- .US Domain Name Rules/Requirements
- Understanding .EU Domain Names
- .MOBI Domain Name Rules/Requirements
- .UK Domain Name Rules/Requirements
- Identifying CentralNic Domains
- .ASIA Domain Name Rules/Requirements
- .ME Domain Name Rules/Requirements
- .TEL Domain Name Rules/Requirements
- .TEL Applications
- .NAME Domain Name Rules/Requirements
- .NZ Domain Name Rules/Requirements
- .CO Domain Name Rules/Requirements
- .CA Domain Name Rules/Requirements
- .DE Domain Name Rules/Requirements
- .ES Domain Name Rules/Requirements
- .AU Domain Name Rules/Requirements
- .XXX Domain Name Rules/Requirements
- .RU Domain Name Rules/Requirements
- Whois Data Reminders
- RESELLERS: Read this to setup your Domain Registration Business
- DNS
- Domain / URL Forwarding
- Domains Product Maintenance Notices
- Domain / URL Forwarding
- Free Email Service
- DNS
- Customer Control Panel Guide
- Reseller Guides
- Read this First: Reseller Account Startup Guide
- View these NEXT: Video Tutorials
- Creating a Demo Reseller Account
- SuperSite and PartnerSite Guide
- What is SuperSite?
- What is PartnerSite?
- Using SuperSite and PartnerSite
- Integrating SuperSite with your Customer Control Panel and your own Control Panel
- Logging into the Admin Area for Customizing the SuperSite and PartnerSite
- Changing the URLs of your SuperSite and PartnerSite
- Customizing your SuperSite and PartnerSite Content
- READ THIS FIRST: Understanding the Structure of the SuperSite & PartnerSite
- Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite and PartnerSite
- Adding/Editing a SuperSite/PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite/PartnerSite
- Configuring Multiple Language Support for the SuperSite/PartnerSite
- Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
- Edit existing Images of SuperSite and PartnerSite
- Changing CSS files in Supersite and PartnerSite
- Making changes to the JavaScript menu in the SuperSite and PartnerSite
- Adding/Editing your HTML pages in the Supersite and PartnerSite?
- Adding/Editing your Images in the Supersite and PartnerSite
- Download the Source (PSD) File of Images/Flash with Translatable Text, used in your SuperSite and PartnerSite
- Modifying the Links on the Static Bar of your SuperSite
- Removing the Resellers tab from your SuperSite
- Customize the Legal Agreements in SuperSite and PartnerSite
- Customizing the Page Titles of the SuperSite and PartnerSite
- Customizing the Error Messages in the SuperSite and PartnerSite
- Modifying the Contact Us page on your SuperSite
- Changing the Other Payment Options on the Check Out Page of the SuperSite
- Keeping my Customized SuperSite/PartnerSite Content in Sync with any New Content Added by Solutions 2 IT
- Selecting which Products are displayed on your SuperSite/PartnerSite
- Displaying the ICANN logo on my SuperSite/PartnerSite
- Optimizing your SuperSite and PartnerSite for Search Engines
- Analyzing Traffic as well as E-Commerce Transactions on your SuperSite and PartnerSite via Google Analytics
- Adding Meta Tags to your SuperSite and PartnerSite for Better Search Engine Optimization
- Saving/Editing a Sitemap of your SuperSite and PartnerSite
- Setting your Robots.txt file for your SuperSite
- Integrating your Website's Domain Name Registration/Transfer Form with the SuperSite
- SuperSite and PartnerSite Caveats
- Customizing the Error Messages in the SuperSite and PartnerSite
- Some details are not appearing or not working in your SuperSite and PartnerSite
- Your Customer can See Generic Customer Prices from his/her SuperSite even though you have set Specific Pricing for him/her
- Suggested Retail Price Displayed on your PartnerSite Pricing Pages
- Content Modification Interface in your SuperSite/PartnerSite Admin Always Opens Only in a Specific Editing Mode
- File Status Indication in your SuperSite/PartnerSite Admin Area
- Troubleshooting Delays in Displaying your SuperSite/PartnerSite Pages
- Branding Guide
- Customizing the URL for your Control Panels
- Changing the URLs of your SuperSite and PartnerSite
- Integrating your Website and Shopping Cart with your and your Customer's Control Panel
- Customizing the Header and Footer of the Control Panels
- Setting Branded Name Servers
- Specifying your Sign Out URL
- Branding your Web-based and Port 43 Whois Lookup Results
- Specifying Language Preferences
- Displaying the ICANN logo on your SuperSite/website
- Integrating your Website's Login Form with the Control Panel
- Branding Caveats
- Finance & Billing Guide
- Read this First: Understanding the Billing System
- General Overview of Transactions
- Invoices
- Debit Notes
- Receipts & Credit Notes
- General Finance Setting
- Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
- Cancellation of a Pending Invoice/Debit Note explained in Detail
- Discounting an Invoice explained in Detail
- Payment Collection System and Parameters explained
- Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
- Add Funds to your Customers/Sub-Resellers Account
- Subtract Funds from your Customers/Sub-Resellers Account
- Refund Requests of your Customers and Resellers
- Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
- Manage Billing with your Customers / Sub-Resellers
- Raising an Invoice
- Raising a Debit Note
- Raising a Receipt / Credit Note (Adding Funds)
- Balancing (Paying) an Invoice / Debit Note
- Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
- Processing Refund requests of your Customers and Sub-Resellers
- Modifying Total Receipts
- What are Locked Funds?
- IMPORTANT: Handling Orders Locked in Processing
- Managing Payment Gateway Transactions
- Listing / Searching Transactions of your Customers / Sub-Resellers
- Manage Products and Pricing for Sub-Resellers and Customers
- Understanding and Configuring Indirect Taxation Rules
- My Billing with Solutions 2 IT
- Read this First: Understanding the Billing System
- Payment Gateway Integration Guide
- Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
- Payment Gateway Risk Assessment Report
- Managing Payment Gateway Transactions
- Integration with PayPal Gateway
- Integration with Authorize.Net's Credit Card Gateway
- Integration with PayPal (formerly Verisign) Payflow Pro Credit Card Gateway
- Integration with version 1 and/or 2 2Checkout Credit Card Gateway
- Integration with WorldPay Credit Card Gateway
- Integration with Skrill (earlier Moneybookers) Credit Card Gateway
- Integration with Transecute's Credit Card Gateway
- Integration process with Any Other Payment Gateway
- Payment Gateway Caveats
- Reseller Control Panel Guide
- Setting your Personal Information
- Manage Products and Pricing for Sub-Resellers and Customers
- Managing Products
- Managing your Customers
- Adding a Customer
- Listing / Searching your Customers
- Exporting a List of your Customers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Customer's Profile Details
- Suspending / Unsuspending a Customer
- Deleting a Customer
- Billing
- Listing all Orders belonging to a Customer
- Mail Preferences
- Sending Emails to your Customers
- Displaying Announcements in your Customers Control Panel
- Managing your Sub-Resellers
- Adding a Sub-Reseller
- Managing Pending Sub-Reseller Sign-ups
- Listing / Searching Sub-Resellers
- Exporting a List of your Sub-Resellers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Sub-Reseller's Profile Details
- Suspend / Unsuspend a Sub-Reseller
- Listing all Orders belonging to a Sub-Reseller
- Billing
- Sending Emails to your Sub-Resellers
- Displaying Announcements in your Sub-Resellers Control Panel
- Managing Company Users
- Listing All Orders under your Reseller Account
- Reseller Control Panel Tools
- Sending Mails to your Sub-Resellers and/or your Customers
- Displaying Announcements in your Sub-Resellers and/or Customers Control Panels
- Legal Agreements
- Interface Settings
- Reseller Control Panel Caveats
- Product Setup Guides
- Reseller API Guide
- HTTP API
- Access and Authentication
- Request Parameter Data Types
- Response Formats
- API Requests
- Domains
- Check Availability
- Check Availability - IDN
- Suggest Names
- Register
- Validating a Transfer Request
- Transfer
- .EU Transfer
- EU Trade
- Activating a Transferred .UK domain name
- Renew
- Search
- Getting a Customer's Default Name Servers
- Getting Order Id
- Getting details of the Domain Registration Order
- Modifying Name Servers
- Adding Child Name Servers
- Modifying Child Name Server Names
- Modifying a Child Name Server IP address
- Deleting Child Name Servers
- Modifying Contacts
- Modifying the Privacy Protection Status
- Modifying the Auth-Code
- Enabling the Theft Protection Lock
- Disabling the Theft Protection Lock
- Getting the List Of Locks Applied on a domain name
- Getting TEL CTH Login Details
- Modifying TEL Whois Preference
- Resending the Transfer Approval Mail
- Releasing a .UK domain name
- Cancelling a Transfer
- Suspend
- Unsuspend
- Deleting a domain name
- Restoring a domain name
- Rechecking NS with .DE Registry
- Associating/Disassociating .XXX Membership Token/ID
- Contacts
- Customers
- Resellers
- Common
- Pricing
- Billing
- Getting Transaction Details of a Customer
- Getting Transaction Details of a Reseller
- Getting Greedy Transactions of a Customer
- Getting Greedy Transactions of a Reseller
- Paying Customer Transactions
- Getting a Customer's Available Balance
- Executing an Order Without Payment
- Search Transactions Of Customers
- Search Transactions of a Reseller
- Search Archived Transactions Of Customers
- Getting Customer Balanced Transactions
- Getting a Reseller's Available Balance
- Adding Funds in a Customer Account
- Adding Funds in a Reseller Account
- Adding a Debit Note in a Customer Account
- Adding a Debit Note in a Reseller Account
- Adding a Miscellaneous Invoice in a Customer Account
- Adding a Miscellaneous Invoice in a Reseller Account
- Order Management
- Actions
- Legal Agreements
- Payment Gateway
- Products
- Web Services (Email, Web Hosting, Website Builder, Multi Domain Hosting, Reseller Hosting)
- Email, Single Domain Hosting, Website Builder Plans
- Add
- Renew
- Modify/Upgrade
- Enable SSL
- Enabling Maintenance
- Suspend
- Unsuspend
- Delete
- Get Details
- Get Plan Details
- Get Active Plan Categories
- Get Customer Pricing
- Get Reseller Pricing
- Get Reseller Pricing Based On Pricing Bands (Mock Response)
- Getting Order Id
- Search Orders
- Get Modify/Upgrade Price
- Change Hosting Panel Password
- Get DNS Records
- Multi Domain Hosting Plans
- Reseller Linux Hosting Plans
- Email, Single Domain Hosting, Website Builder Plans
- Free Email Service
- DNS
- Activating the DNS Service
- Managing DNS Records
- Adding IPv4 Address Record
- Adding IPv6 Address Record
- Adding CNAME Record
- Adding MX Record
- Adding NS Record
- Adding TXT Record
- Adding SRV Record
- Modifying IPv4 Address Record
- Modifying IPv6 Address Record
- Modifying CNAME Record
- Modifying MX Record
- Modifying NS Record
- Modifying TXT Record
- Modifying SRV Record
- Modifying SOA Record
- Searching DNS Records
- Deleting DNS Record (Deprecated)
- Deleting IPv4 Address Record
- Deleting IPv6 Address Record
- Deleting CNAME record
- Deleting MX record
- Deleting NS record
- Deleting TXT Record
- Deleting SRV Record
- Domain Forwarding Service
- Digital Certificates
- Email Service Management
- Domains
- Managing DNS, Email, Hosting, Website Builder Services through your HTTP API Integration
- Change Log
- SOAP API
- Read this First: General API Integration Instructions
- Sample API Flow
- Java API Kit
- PHP API Kit
- .NET API Kit
- Perl API Kit
- Managing DNS, Email, Hosting, Live Chat, Website Builder Services through your SOAP API Integration
- Server Error Format Description
- Common API Examples and Errors
- Emulate and Debug your API Calls
- Procedure To Retrieve XML Sent And Received
- IMPORTANT: API Abuse
- IMPORTANT: Modification of Result of Search calls made using the API
- Data Validation of Parameters passed in an API Method Call
- HTTP API
- Important Notices
- Maintenance Notices
- Domains Product Maintenance Notices
- 2012
- May 2012
- April 2012
- March 2012
- .EU Unavailability Notice: March 28, 2012
- .DE Unavailability Notice: March 27, 2012
- .COM, .NET Unavailability Notice: March 25, 2012
- .BIZ Unavailability Notice: March 24, 2012
- .CO Unavailability Notice: March 24, 2012
- .NZ Unavailability Notice: March 17, 2012
- .AU Unavailability Notice: March 3, 2012
- .NZ Unavailability Notice: March 3, 2012
- February 2012
- January 2012
- CentralNic Unavailability Notice: January 29, 2012
- .COM, .NET Unavailability Notice: January 29, 2012
- .CC, .TV Unavailability Notice: January 22, 2012
- .NAME Unavailability Notice: January 22, 2012
- .NZ Unavailability Notice: January 18, 2012
- .EU Unavailability Notice: January 18, 2012
- .DE Unavailability Notice: January 17, 2012
- .DE Unavailability Notice: January 10, 2012
- 2011
- December 2011
- .DE Unavailability Notice: December 28, 2011
- .MN, .BZ Unavailability Notice: December 22, 2011
- .EU Unavailability Notice: December 21, 2011
- .DE Unavailability Notice: December 20, 2011
- .ASIA Unavailability Notice: December 17, 2011
- .DE Unavailability Notice: December 13, 2011
- .NAME Unavailability Notice: December 11, 2011
- .COM, .NET Unavailability Notice: December 11, 2011
- .XXX Unavailability Notice: December 10, 2011
- .DE Unavailability Notice: December 6, 2011
- .NZ Unavailability Notice: December 5, 2011
- CentralNic Unavailability Notice: December 4, 2011
- .NZ Unavailability Notice: December 3, 2011
- November 2011
- .DE Unavailability Notice: November 22, 2011
- .IN Unavailability Notice: November 20, 2011 (Cancelled)
- .NZ Unavailability Notice: November 19, 2011
- .COM, .NET Unavailability Notice: November 13, 2011
- .NZ Unavailability Notice: November 12, 2011
- .BIZ Unavailability Notice: November 12, 2011
- .CO Unavailability Notice: November 12, 2011
- .TEL Unavailability Notice: November 12, 2011
- .US Unavailability Notice: November 12, 2011
- .CC, .TV Unavailability Notice: November 11, 2011
- .EU Unavailability Notice: November 9, 2011
- October 2011
- September 2011
- August 2011
- .COM, .NET Unavailability Notice: August 28, 2011
- .NZ Unavailability Notice: 27 August, 2011
- .INFO Unavailability Notice: 27 August, 2011
- .EU Unavailability Notice: 24 August, 2011
- .NAME Unavailability Notice: 21 August, 2011
- .NZ Unavailability Notice: 13 August, 2011 (Updated)
- .EU Unavailability Notice: 11 August, 2011
- .DE Unavailability Notice: 09 August, 2011
- July 2011
- .COM, .NET Unavailability Notice: July 24, 2011
- .NZ Unavailability Notice: 23 July, 2011
- .DE Unavailability Notice: 19 July, 2011
- .NZ Unavailability Notice: 16 July, 2011
- .NAME Unavailability Notice: 10 July, 2011
- .MN, .BZ Unavailability Notice: 09 July, 2011 (Extended)
- .EU Unavailability Notice: 06 July, 2011
- .DE Unavailability Notice: 05 July, 2011
- June 2011
- .CA Unavailability Notice: 29 June, 2011
- .DE Unavailability Notice: 28 June, 2011
- .ES Unavailability Notice: 28 June, 2011 (Postponed)
- .COM, .NET Unavailability Notice: 26 June, 2011
- .NZ Unavailability Notice: 25 June, 2011
- .MOBI Unavailability Notice: 25 June, 2011
- .EU Unavailability Notice: 22 June, 2011
- .NAME Unavailability Notice: 19 June, 2011
- .CC, .TV Unavailability Notice: 17 June, 2011
- .DE Unavailability Notice: 15 June, 2011
- .IN Unavailability Notice: 4 June, 2011
- May 2011
- .DE Unavailability Notice: 31 May, 2011
- .NZ Unavailability Notice: 28 May, 2011
- .EU Unavailability Notice: 25 May, 2011
- .COM, .NET Unavailability Notice: 22 May, 2011
- .NZ Unavailability Notice: 21 May, 2011
- .DE Unavailability Notice: 10 May, 2011 (Updated)
- .NAME Unavailability Notice: 08 May, 2011
- .COM, .NET Unavailability Notice: 01 May, 2011
- April 2011
- .NZ Unavailability Notice: 30 April, 2011
- .COM, .NET Unavailability Notice: 29 April, 2011
- .EU Unavailability Notice: 27 April, 2011
- .DE Unavailability Notice: 19 April, 2011
- .COM, .NET Unavailability Notice: 15 April, 2011
- .ORG Unavailability Notice: 9 April, 2011
- .INFO Unavailability Notice: 9 April, 2011
- .ASIA Unavailability Notice: 9 April, 2011
- .EU Unavailability Notice: 6 April, 2011
- .NAME Unavailability Notice: 3 April, 2011
- .IN Unavailability Notice: 2 April, 2011 (Cancelled)
- March 2011
- .ORG Unavailability Notice: 31 March, 2011
- .NZ Unavailability Notice:26 March, 2011
- .ASIA Unavailability Notice:26 March, 2011
- .DE Unavailability Notice:22 March, 2011
- .EU Unavailability Notice: 16 March, 2011
- .MN, .BZ Unavailability Notice:12 March, 2011
- .EU Unavailability Notice: 9 March, 2011 (Cancelled)
- CentralNic Unavailability Notice: 6 March, 2011
- .MOBI Unavailability Notice: 5 March, 2011
- .COM, .NET Unavailability Notice: 2 March, 2011 (Cancelled)
- February 2011
- .COM, .NET Unavailability Notice: 27 February, 2011
- .NZ Unavailability Notice: 26 February, 2011
- .MN, .BZ Unavailability Notice: 26 February, 2011
- .ME Unavailability Notice: 26 February, 2011
- .MOBI Unavailability Notice: 26 February, 2011
- .ORG Unavailability Notice: 19 February, 2011
- .EU Unavailability Notice: 9 February, 2011
- January 2011
- December 2011
- 2010
- December 2010
- November 2010
- October 2010
- .NZ Unavailability Notice: October 30, 2010
- .COM, .NET Unavailability Notice: October 24, 2010
- .MOBI Unavailability Notice: October 21, 2010
- .MN, .BZ Unavailability Notice: October 16, 2010
- .ME Unavailability Notice: October 16, 2010
- .TEL Unavailability Notice: October 16, 2010
- .US Unavailability Notice: October 16, 2010
- .BIZ Unavailability Notice: October 16, 2010
- .MOBI Unavailability Notice: October 14, 2010
- .NZ Unavailability Notice: October 2, 2010
- September 2010
- August 2010
- July 2010
- June 2010
- .COM/.NET Unavailability Notice: June 27, 2010
- .NZ Unavailability Notice: June 19, 2010
- .TV, .CC Unavailability Notice: June 18, 2010
- .EU Unavailability Notice: June 9, 2010
- .TEL Unavailability Notice: June 5, 2010
- .BIZ Unavailability Notice: June 5, 2010
- .ME Unavailability Notice: June 5, 2010
- .ASIA Unavailability Notice: June 3, 2010
- 2012
- System Maintenance Notices
- Domains Product Maintenance Notices
- Maintenance Notices
Home
Welcome to the Solutions 2 IT Support Knowledge Base. Here, we have listed detailed information regarding all our current Product and Service offerings and answers to possibly all your queries. The Solutions 2 IT Support KB has been divided into categories indicating a particular Interface or a particular Product/Service. These have been further logically divided into sub-categories and answers, detailing a particular action or query.
Note
In the event, you are unable to locate a particular answer, please make use of the Search box provided on the top-left of the page or inform our Support Team at ian@solutions2it.com
